Account deletion
Account deletion
You can ask us to close your Exolution account and remove your personal details at any time. You do not need the app installed to make the request.
We confirm the request within 5 working days and complete it within 30 days.
| Deleted | Kept, and why |
|---|---|
| Your sign-in credentials. Your name, email address, phone numbers and job role. Your personal settings and reminders. |
The inspection records, photographs and reports produced by your work are kept. They are safety documentation belonging to the customer company that commissioned the inspection, not a personal profile, and that company is required to retain them. After your account is closed, your name is removed from the display of those records. |
If you are the only administrator for your company, tell us in the request who should take over. We will not close the last administrator account without a replacement, because that would lock your colleagues out of their own data.
Those records belong to the customer company. If you are that company and want all of your data removed, write to contacts@exolution-lab.com from an administrator account and we will arrange it, including reports and photographs.
Open the side menu from the button at the top of the home screen and choose Delete my account. In older versions of the app, which don't have it yet, use the email route above — it has exactly the same effect.
For an account in the free version of Exy (signed up from the app), the deletion is immediate: the account, its facility, inspections, reports and photos are removed. Nameplate photos you scanned, and what was read from them, are kept to improve nameplate reading, without your name, email or account. We also keep a one-way fingerprint of the email address with the number of free scans and items used, so the free limits can't be renewed by signing up again. See the privacy policy.
For a company account, the option sends us the request described above.